Help with your Mac whiteboard

SketchDraw support

Need help with a board, an export or a presentation? Email us with what happened and what you expected.

What to include

Include your app version, macOS version and the steps that caused the issue. If useful, export a support report from Preferences. Send it only if you choose to. Do not send passwords, payment details or private drawings.

Common questions

How do I save and back up my boards?

SketchDraw saves changes in its local workspace. Check for “Saved locally” before relying on the saved copy. In Preferences, choose Back up now and select a folder. Keep a copy on another disk if you need protection from losing your Mac or its disk.

How do I move a board or workspace?

Export a complete SketchDraw board to move one board. It includes private slide notes and the demo baseline. To move a workspace, choose Back up now in Preferences and restore that backup through Restore a workspace backup on the destination app. Keep your original backup.

Which exports include private notes?

PNG, SVG and Excalidraw drawing exports exclude the dedicated private speaker-note fields. Complete SketchDraw board exports include notes and the demo baseline. Text you place directly on the canvas is visible drawing content.

How do I keep notes private while presenting?

Choose Present, then open the audience window. Share or capture that window. Your private notes and workspace controls stay in the presenter window. Sharing your entire desktop can expose them.

Can I restore or delete an archived board?

Use Archived in the sidebar to restore a board. Archived boards do not expire automatically. Permanent deletion is available there with confirmation. Existing backups may still contain the deleted board.

Does it require an account or subscription?

Drawing works locally without a SketchDraw account or subscription. Apple manages the Mac App Store purchase and download. Contact Apple for store billing or refund requests.

Can I use it on an iPad?

The current release is for Mac. An iPad companion is planned. No iPad release date or included iPad purchase is promised.

If you see a save error, keep the app open and avoid replacing your workspace. Contact support with the error and export a recovery copy if the app allows it.

For data handling details, read the privacy policy.